First thing Monday morning I got on the phone with Bill at Ornamental Concrete. I needed to find out where exactly my bricks were and when they were going to get here. He made a few calls and then got back to me saying they would arrive on Thursday. Then, a few hours later, he called again to say they would be here on Tuesday. At that point it became clear to me that he didn't really know anything. So I got on the phone with Day and Ross myself. It took a couple hours, and many subsequent calls, but I finally found someone who was able to tell me where my bricks were. Corey at customer service insisted that they had arrived in Conche at 5:33pm last Friday. Well, I had been to the fish plant and they definitely weren't there, but Corey came back to me and said someone named T. Reid even signed for them.
I'll admit, sometimes I overlook the obvious, so in acknowledgement of that I went back to the fish plant to have a look. I scoured the place, and they absolutely were not there. Then, rather luckily, I ran into Scott Patey, the plant manager. He told me to call a few businesses in Roddickton and just to ask around about whether they had seen the bricks. Sure enough, first call I made I found them sitting in the loading dock at Roddickton Home Hardware. They had in fact been there since Friday evening, and Tyson Reid, the stock boy, had signed for them despite the fact they were addressed for someone in a different town. Apparently Day and Ross will deliver to Conche, but what they mean by that is they'll drop your gear off at some random place in Roddickton without telling anyone. Nobody contacted me, not Day and Ross, not Ornamental Concrete, not even Home Hardware. And - now this is the unbelievable part - my package was not the only one there! There was also a palette of boxes destined for the Conche summer garden party that had been missing for weeks! Apparently Day and Ross make a habit of serving their customers this way!
Having no other options I hired a local fellow with a pickup to bring my bricks the rest of the way into Conche. It took three trips and $200 to make this happen. And I could've easily gone to the islands on Monday had anyone known where the bricks were, so I lost three days of working in beautiful perfect weather. And I had to stay in Conche for an extra three nights, which cost me another $200.
I've called Day and Ross to try to recoup some of these losses. At the very least they should cover the $200 I spent completing their delivery for them. That was yesterday. Unfortunately today is Canada Day (everyone's on holiday) and tomorrow I'm leaving so I think there is very little possibility that any of this will ever be resolved to my satisfaction. I'll tell you one thing - I'll never trust Day and Ross with a shipment ever again. All in all their incompetence has cost me more than five hundred dollars.
On the upside, the fellows at the fishplant are having a good laugh - they've convinced one of the younger guys he has to carry all five hundred bricks by hand to the other side of the plant:
No comments:
Post a Comment